What payment options do you accept?
For online payments we use Paypal as it will accept secure payments by most major credit cards, including VISA and Mastercard and electronic cheques.
How can I cancel my order?
You can cancel your order at any time before it’s despatched. Simply send us an email at firstname.lastname@example.org with ‘Order cancellation’ and your order number in the subject line and we’ll cancel it straight away and initiate a full refund.
What should I do if my artwork arrives damaged?
All prints are insured during transit to cover damage or loss. Please check all deliveries thoroughly on arrival as once the delivery has been signed for it is no longer insured by the courier, and is the sole responsibility of the customer. In the unlikely event that the artwork arrives damaged, contact us on +44 (0)7866 430979 or by email within 24 hours of the goods being received. Options upon return of the original artwork includes: replacing the damaged work (in the case of multiple editions being available), credit towards another purchase, or a full refund.
What if I don’t like my print when I receive it?
If for any reason you are unhappy with your purchase, please inform us by email or telephone within 3 working days of receiving your artwork. Providing that the artwork is returned in the original packaging and condition you can choose to either receive a replacement (where numbers allow), a credit towards another purchase or a full refund. All refunds are processed within 28 days.
Please keep your receipt / proof of postage for any returned item(s) as we cannot consider a claim for returned goods lost in transit without one. We will respond to all complaints within a maximum of 5 working days. Refunds are based on the currency of the original payment. Any loss in conversion rate fees is due to normal market fluctuation and we cannot reimburse you for any loss due to conversion rate differences.
Can I provide a delivery address other than my home?
You will have the option when buying online to include a delivery address that is different to your billing or delivery address. Please note that deliveries by courier take place Monday to Friday, between 8am and 6pm, and that someone should be available at the delivery address to sign for the artwork.
How much will it cost to ship my print?
Delivery prices are as follows. (If you have a special framing requirement it will depend on the weight and size of the item. Please contact us here for more details).
Royal Mail Recorded Delivery: £6 + VAT
Royal Mail Special Delivery: £10 + VAT
International Deliveries to the EU: £15 + VAT
International Deliveries to the Rest of The World: £20 + VAT
Packaging costs: £5 + VAT (for items up to 80cm on the longest edge)
International Packaging costs: £10 + VAT (for items up to 80cm on the longest edge)
International Packaging costs: £20 + VAT (for items up to 120cm on the longest edge)
When will my print arrive?
Prints usually ship within 3 – 5 business days. Framed Prints usually ships within 5 – 7 business days (depending on your order requirements). Delivery time can vary depending upon the work’s country or origin and the country of delivery. Shipments to foreign countries are subject to duties, taxes, and/ or custom charges.
How will you ship my order?
For UK orders we ship unframed print orders by either Royal Mail Recorded Delivery (which requires a signature upon delivery). If you’d like your order to be guaranteed to arrive before 1pm the next day we can send it by Royal Mail Special Delivery (which also requires a signature upon delivery and carries insurance). Royal Mail Special Delivery is a next working day service for addresses within the UK (this doesn’t include offshore addresses). We ship framed prints by courier as standard. Special delivery speeds up transit but please note, it doesn’t affect order processing or framing times.
Can you deliver artwork internationally?
We ship artwork by courier (UPS, DHL and TNT) internationally. All our shipments are insured during transit, and tracking information is provided to the customer by email when the artwork has been dispatched.
Do you deliver to P.O. Boxes?
No, unfortunately we cannot deliver to P.O. Boxes.
Will my order be subject to VAT?
Yes. All prices shown are displayed both with the including (and excluding) VAT prices.
Will I need to pay local tax or duties on my order?
If your order is being shipped outside of the UK it may be liable to local taxes or duties. Any such charges are your responsibility.
How do I know my artwork is authentic?
Formal certificates of authenticity are issued with all prints artworks together with a bill of sale. In the case of secondary market work we will also provide provenance from the original seller wherever possible. This may consist of an original certificate of authenticity or letters authenticating the work from a gallerist, dealer or auction house.
What are artist’s proofs or AP?
When a photographer/ art-director/artist releases a new image as a limited edition print, test prints are made, often in different sizes or on different types of paper before an edition is created. These pre-edition prints are known as Artist Proofs (AP) or in some cases, Printer’s Proofs (PP). Sometimes an AP is made for a special reason i.e. for a charity auction.
How many AP’s are made?
An AP is approximately 10% of an edition i.e. if an edition is 50 there is likely to be 5 artist proofs and so on. Artist Proofs are customised in a way to distinguish them from those in the edition. Once the edition is sold out, these numbered or un-numbered Artist Proofs are sold for an end-of-edition price. Being customised or rare they are highly collectable.
How do I know my card details are safe when I buy online?
All our online payments are processed through Paypal and as such and we don’t have access to, nor store customers’ credit card details.
Can I request a viewing?
Yes, provided that we have the same print still in stock and in your preferred size. Please contact us here to arrange an appointment.
Can I commission a photo?
Yes, it is possible to commission a photo. Please contact me here for more information about commissioning a photo.
What if I have a question that is not answered here?
If you have a question that is not addressed in this FAQ please contact us here for a reply.